Excel Amino: Shipping, Payment, and Return Policies

Accepted Payment Methods and Secure Transactions

We accept:

• Major credit/debit cards
• Bank transfers
• Venmo and Zelle

All transactions are securely processed under PCI-DSS standards. We do not store credit card information.

Shipping Information

• Destinations: U.S. only
• Processing Time: 1–2 business days after payment confirmation
• Delivery Options:
  

  • • Standard Shipping: 3–7 business days

    • Expedited Shipping: 2–3 business days (charges may vary)

Important Notes

• Customers are responsible for accurate shipping information.
• Our liability ends once the carrier confirms shipment.
• For any issues during transit, we will assist with carrier claims.

Shipping Charges

• Shipping costs are calculated at checkout.
• Orders over a certain value (e.g., $100) may qualify for free standard shipping.
• Any future international orders will be subject to additional customs/duties.

Returns & Refunds Policy

Eligibility

We offer a 60-day money-back guarantee under the following conditions:

• The product received is defective or materially different from what was ordered.
• Returned items must be unused and in their original condition.

Products used in a manner inconsistent with their intended research use are not eligible for return.

Return Process

• Contact customer service within 60 days of purchase.
• Obtain a Return Merchandise Authorization (RMA) before shipping.
• Returns without an RMA will not be accepted.

Refunds

• Upon receipt and inspection of the return, refunds are issued to the original payment method within 2–3 business days.
• Misused or non-compliant items will not be refunded.
• For products damaged during shipping, contact us immediately for a resolution.

Miscellaneous Provisions

Intellectual Property

All website content including logos, text, and images is the property of Excel Amino or its licensors. Reproduction or distribution without permission is prohibited.

Third-Party Links

We may link to third-party websites for convenience. We are not responsible for their content or privacy practices. Use these links at your own risk.

Entire Agreement

These policies constitute the full agreement between you and Excel Amino and override any previous terms. No changes are valid unless signed by an authorized representative.

We allow users to log in using their Google account.

When you log in using Google, we may collect your name, email address, and profile information provided by Google. This information is used solely for account creation, authentication, and providing access to our website services. We do not sell, rent, or share your Google account information with third parties. Your information is stored securely in accordance with our data protection practices. By using Google login, you agree to Google’s Privacy Policy and Terms of Service.

Contact Us

For any inquiries related to this policy or your account, please reach out:

• Email:contact@excelamino.com
  
   
• Mailing Address:
  
   
• Phone: 650-720-8185